Introduction
lotus-stag is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation.
Information We Collect
Information You Provide
We collect personal information that you voluntarily provide when you:
- Complete enquiry forms on our website
- Request information about our services
- Enter into service agreements with us
- Correspond with us via email or other channels
This information may include your name, email address, organisation name, job title, and details about your project requirements.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and approximate geographic location
- Browser type and version
- Pages visited and time spent on each page
- Referring website addresses
- Device type and operating system
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested information
- To deliver our banking infrastructure services
- To communicate with you about our services and relevant industry developments
- To improve our website and service offerings
- To comply with legal obligations and protect our rights
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share your information with:
- Service providers who assist us in operating our website and delivering services
- Professional advisers including lawyers and accountants
- Government authorities when required by law
- Business partners involved in joint service delivery, with your consent
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Access controls limiting information access to authorised personnel
- Regular security assessments and updates
- Staff training on data protection practices
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymise it.
Your Rights
Under Australian privacy law, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Opt out of receiving marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
International Data Transfers
In some cases, we may transfer personal information to recipients located outside Australia, including to service providers in Singapore. Before transferring information overseas, we take reasonable steps to ensure the recipient handles your information consistently with Australian Privacy Principles.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Privacy Officer
lotus-stag
Level 14, 225 George Street
Sydney NSW 2000, Australia
Email: [email protected]